We’re confident you’ll love your Angel Dear purchase, and we’re always here to assist with any needs you may have.

If you need to return or exchange items purchased from a third party retailer, please reach out to the retailer directly for assistance.

 

Returns and Exchanges

• Eligibility: If you wish to return or exchange an item, please visit Angeldear.com/returns within 30 days of receipt. 
• Conditions:
• Items must be returned in new, unworn/unwashed condition, with all original packaging and the Angel Dear hang tag attached.
• Items must be free from odors such as perfume, smoke, or pet hair.
• Original shipping fees are not refundable.
• Personalized items cannot be returned or exchanged.
• Once your return/exchange is approved, we’ll send you a return shipping label and instructions. A $8 fee for the label will be deducted from your total refund or added to your exchange.
• Defective Items: If an item is defective, please contact support@angeldear.com within 3 days.

• Final Sale Items: All international orders, purchases made during Black Friday week, and any items discounted by more than 25% are final sale and cannot be returned.

• Processing Time:
• Returns are processed promptly, and you should receive your exchange within 14 days.

 

Refund Policy

We strive to ensure a prompt and efficient refund process. Typically, refunds are issued within one week from the date your package is received. Please be aware that:

• It may take 5–10 business days for the return shipment to reach us.
• Your bank may require an additional 5–10 business days to complete the refund transaction.