We’re confident you’ll love your Angel Dear purchase, and we’re always here to assist with any needs you may have.

If you need to return or exchange items purchased from a third party retailer, please reach out to the retailer directly for assistance.

 

Returns and Exchanges

• Eligibility: If you wish to return or exchange an item, please visit Angeldear.com/returns within 30 days of receipt.
• Conditions:
• Items must be returned in new, unworn/unwashed condition, with all original packaging and the Angel Dear hang tag attached.
• Items must be free from odors such as perfume, smoke, or pet hair.
• Original shipping fees are not refundable.
• Personalized items cannot be returned or exchanged.
• Defective Items: If an item is defective, please contact support@angeldear.com within 3 days.

·       Final Sale Items: All international orders, purchases made during Black Friday week, and any items discounted by more than 25% are final sale and cannot be returned.

• Processing Time:
• Returns are processed promptly, and you should receive your exchange within 14 days.

 

Refund Policy

We strive to ensure a prompt and efficient refund process. Typically, refunds are issued within one week from the date your package is received. Please be aware that:

• It may take 5–10 business days for the return shipment to reach us.
• Your bank may require an additional 5–10 business days to complete the refund transaction.

 

Order Status and Tracking

• Order Confirmation:
• An email confirmation is sent when your order is shipped, including tracking information and instructions on how to track your order online.
• You can always view your order history at https://angeldear.com/account.
• Order Processing and Shipping Times:
• Orders are normally processed within 24–48 hours
• Expedited orders still require 24–48 hours for processing.
• Please note, orders are not processed on weekends or holidays.
• For U.S. orders, delivery typically takes 2–5 business days.
• If you're ordering from outside the U.S., delivery usually takes 5–10 business days.

 

Shipping and Order Processing Holidays

Orders will not be processed on the following major holidays and company closures:

• New Year's Day (January 1)
• President's Day
• Memorial Day
• Independence Day (July 4)
• Labor Day
• Thanksgiving Day
• Friday after Thanksgiving
• Christmas Eve (December 24)
• Christmas Day (December 25)

Loyalty Program

• Loyalty Points:
• Loyalty points are earned on full-priced purchases only.
• Points can be redeemed on both full-priced and sale items during checkout.
• Angel Dear reserves the right, in its sole discretion, to cancel, change, modify or discontinue the Loyalty Program, in whole or in part, including any terms, rules, features, benefits, rewards, conditions of participation, or any other aspect of the Program, at any time, with or without advance notice, even though changes may affect the rewards already accumulated.
• Angel Dear may make changes to any element of the Program to correct for typographical, printing or other errors and you waive any rights relating to same. Any changes will become effective immediately upon posting the revisions. At all times, Participants are solely responsible for remaining knowledgeable about and in compliance with these Terms.
• Angel Dear reserves the right to terminate a Participant’s Program membership, and void any offers, if, in Angel Dear sole discretion, the Participant appears to have violated any of the Terms or any applicable law, or receives or uses offers via deception, forgery, fraud, or commit any other abuse of the Program

General Terms and Conditions

 

• Free Shipping: Free shipping is available for U.S. orders over $75 USD and international orders over $150 USD.
• Non-Transferability: Discounts, promotions, and coupon codes are not redeemable for cash and cannot be transferred.
• Discount Application: Discounts apply pre-tax, and no adjustments will be made to prior purchases.
• Combining Offers: Promotions and discounts cannot be combined unless explicitly stated.
• Exclusions: Discounts, promotions, and coupon codes do not apply to gift cards, services, or donations. Warehouse sales are excluded unless specifically mentioned.
• Sale Prices: Sale prices are as marked and excluded from further discounts, promotions, or coupon codes unless otherwise stated.
• Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.
• Right to Restrict Use: Angel Dear reserves the right to limit or revoke the use of any discounts, promotions, or coupon codes at its discretion if misuse is detected.
• Right to Modify or Cancel: Angel Dear reserves the right to cancel, deactivate, or update any discounts, promotions, or coupon codes at any time.
• Legal Compliance: Discounts, promotions, and coupon codes are void where prohibited by law and subject to availability.
• Online Exclusivity: Discounts, promotions, and coupon codes are valid only for purchases made at angeldear.com.

 

Text Marketing & Notifications

By consenting to Angel Dear’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at support@angeldear.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy at https://angeldear.com/pages/privacy-policy to determine how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement:

Arbitration:

By using or purchasing Angel Dear products or services, you agree that any controversy, claim, action, or dispute between you and Angel Dear arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of Angel Dear’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.  

Arbitration Procedures:

Claims shall be heard by a single arbitrator. Arbitrations shall be held in Livermore, Alameda County, California, USA, but the parties may choose whether to appear in person, by phone, or through the submission of documents.  The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of California, without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.

Exclusion from Arbitration:

Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of Angel Dear products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to Angel Dear 6475 Las Positas Rd, Livermore CA 94551. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with Angel Dear. You are responsible for ensuring Angel Dear’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt.  Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.

Class Action Waiver:

You and Angel Dear agree that you may bring or participate in Claims against Angel Dear only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.  Unless both you and Angel Dear agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.